eCommerce Data Manager (Veredeling)

eCommerce Data Manager (Veredeling)

De Lier
eCommerce Data Manager (Veredeling)
Functie inhoud
For a breeder and propagator of flowers and plants in De Lier we are looking for a eCommerce Data Manager.

The organization
We are the world’s largest breeder and propagator of flowers and plants. Its annual turnover is about 350 million euro. The company employs over 7.300 employees worldwide. In addition to a large marketing and sales network, We have a diversified network of specialized production sites. The key to our success is a broad and deep product range, supported by a global supply chain. The company embraces its social responsibilities and invests in the health, safety and personal development of its staff.

Our organization grows and flourishes. This results in a fast-changing and, therefore, challenging environment.

Together with more and more capabilities of the eCommerce platforms our customers are getting increasingly dependent on the quality and reliability of all information provided. As eCommerce Data Manager you own the “happy flow” towards our customer facing solutions within the company. You will be the link between the product management, supply chain, customer operations and information management departments, positively influencing the customer experience and adoption.

eCommerce is becoming increasingly important in terms of sales and support, making it easy for existing and new customers to do business with us. The platform is expected to become a key platform in supporting the end-to-end customer journey from orientation to support in growing our plants.

With the help of process owners and stakeholders from various departments you ensure that all relevant data is taken care of at the moment our customer is using it. You have a strong focus on first time right and you are customer centric in the actions you take. In addition, you will work closely with product owners and change officers on the customer tools and solutions we offer such as our Webshop, EDI and our On Target App. Your goal: satisfied customers every day!

Your tasks:
  • Participate in existing eCommerce data related processes, including supply chain management, product management, fulfillment and master data management, coordinating with all involved.
  • Ensure all data appearing on the ecommerce platforms is timely, relevant, and accurate. In particular product data, availability, logistics and other transactional related data.
  • Guard the E2E knowledge of the data inputs, flow and functioning of the various systems across the organization. Act as the gatekeeper for changes in key system parameters and data flows.
  • Act as key contact point and subject matter expert for the master data team, development teams, as well as for tickets related to data issues in the eCommerce environment.
  • Manage the annual plan with key milestones related to the customer tooling and data.
  • Ensure standard operational procedures are in place. Trigger structural improvements as appropriate, including new processes for planning, prioritizing and preparing for changes.
  • Organize E2E data quality audits after major updates and (weekly, monthly, quarterly) reporting.
  • Manage virtual team, with dedicated allocation of critical resources.
Functie eisen
  • Detailed understanding of end-to-end eCommerce related processes including clear understanding of product management, inventory, ordering, logistics and fulfillment processes.
  • Experience in directly or indirectly leading, mentoring, and influencing team members, building and maintaining effective working relationships across functional divisions to enable success.
  • Understanding of eCommerce platforms, PIM (Stibo), supply chain mgt and back-end ERP, e.g. as product owner/manager, business analyst or in functional support for SCM systems.
  • Passion to stay on the bleeding-edge of new technologies and eCommerce strategies.
  • Six Sigma experience and/or data management related certifications are a plus.
  • You are in possession of a completed relevant HBO/ WO education.
  • You have 3-5 years of experience as a data manager or business analyst.
  • You have good analytical skills and you can enthuse your stakeholders before and after the execution of the various milestones.
  • You are someone who sees problems as challenges to solve them.
  • You have (preferably) work experience in a similar position.
  • You master the English language in word and writing. Other languages are a plus.
  • You have excellent communication skills, both in contact with customers and colleagues.
  • You can express yourself well within the team, but also towards customers and other stakeholders without this becoming too technical.
  • You can work independently and take responsibility.
  • You are also a team player who wants to contribute to the professionalization of the organization.
  • You do not have a 9 to 5 mentality and are stress resistant.
Functie aanbod
Our company has great global ambitions. Innovation, technology and quality are high priorities. This results in a challenging working environment in which you can develop yourself. Our company offers its employees plenty of room for personal growth and development. We have an informal and easy accessible working environment in which cooperation is very important.
Gewenste ervaring
Minimaal 5 jaar
Aantal uren per week
HBO / Bachelor
Geen rijbewijs